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      • Sign up and sign in
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      • Creating your Tenant
      • 04. Creating your first project
      • 05. Upload and manage your Unreal packages
      • 06. Setting up your project
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    • 👑Add-ons guide
      • Direct Flow
      • Asset Management
    • Advanced settings
      • 01. AFK Module - User inactivity
      • 02. Max instance run-time
    • Common Arcware Cloud Questions
  • Unreal Engine Setup
    • Set up Pixel Streaming in your own project​
      • 01. Core Settings
        • 01.1. Plugin
        • 01.2. Pixel Streaming Input / Json messages
        • 01.3. Resolution
        • 01.4. Camera Aspect Ratio
        • 01.5. Framerate
        • 01.6. Mouse
        • 01.7. Touch Input Setup for Mobile
        • 01.8. DirectX version
      • 02. Optional Settings
        • 02.1 Touch Controllers
        • 02.2 Playing Media files
    • Using the Arcware Pixel Streaming Template Project
      • Template Overview
      • Getting Started
        • 01. Template download
        • 02. Arcware Blueprints
          • 02.1. Arcware GameMode
          • 02.2. Arcware Player Controller
            • 02.2.1. Sending and Receiving Json messages
            • 02.2.2. Creating and Testing Your Own Events
          • 02.3. Arcware Pawn
            • 02.3.1 Change Movement Mode
            • 02.3.2 Set Collision Channels
            • 02.3.3 Add new camera views
          • 02.4. Arcware HUD
        • 03. Packaging your project
  • ARCWARE FEATURES
    • Screenshot Functionality
      • Frontend Overview
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        • In-Game UI
      • Blueprint overview
  • Web Integration
    • ⬆️PixelStreaming WebSDK
      • Implementing the stream on your app
        • Getting Started
        • Code examples
          • Javascript + HTML
          • React
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          • AngularJS
        • Migration from @arcware/webrtc-plugin
        • Best practices
      • Configuration
      • Interacting with the Stream
        • Stream Container
        • Video Element
        • Customizing the User Interface
        • Handling Dynamic Content
        • Stream Display Customization
      • Interacting with Unreal Engine
      • In depth
        • Ticket destroyed.
        • Events handlers
        • Disconnect
        • ConnectionIdentifier
        • Settings-Menu
        • AFK-module
      • Showcase
    • ⬇️WebRTC Plugin
      • Getting started
      • Props and Types
      • SizeContainer, container and videoRef
      • Enabling the audio
      • Afk-module
      • Interacting with Unreal Engine
      • Example WebRTC Plugin Applications
        • React
        • AngularJS
        • VueJS
        • Plain HTML
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Arcware Cloud Platform

  • Getting started​
  • Add-ons guide
  • Common Arcware Cloud Questions

Unreal Engine Setup

  • Set up Pixel Streaming in your own project​
  • Using the Arcware Pixel Streaming Template Project
  • Common Unreal Engine Questions

Arcware Features

  • Screenshot Functionality

Web Integration

  • PixelStreaming WebSDK
  • WebRTC Plugin

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12. Customer Support

Arcware Cloud user portal - Getting Started

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Last updated 1 year ago

Note: This section is only relevant if you have a Core/Custom plan

Creating a Support Ticket

If you have Core/Custom plan with Arcware Cloud, then you will have access to the 'Create Support Ticket' feature in the Help Center.

To Submit a support ticket simply click the 'Create Support Ticket' button

  1. Please try to fill out the support form as informative as possible, to help us solve your issue faster. This form can be used for Bug Report / Sales and Marketing / Feature Request / Questions / Comment.

  2. If your issue is related to a specific project, please provide the project name or project ID. Project ID can be found here...

  1. Once the details are filled in click Send and our support team will contact you via email as soon as possible.

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