> For the complete documentation index, see [llms.txt](https://docs.arcware.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.arcware.cloud/arcware-cloud-platform/getting-started-with-arcware-cloud/help-center/customer-support-tickets.md).

# Customer Support tickets

{% hint style="warning" %}
This section applies to **Core and Custom plans** only.

If you're on a **Trial or Lite plan**, you can reach out for support in our [Discord ](https://discord.gg/8Yn5UuPtmJ) community.
{% endhint %}

## Creating a Support Ticket 

If you have Core/Custom plan with Arcware Cloud, then you will have access to the '**Create Support Ticket**' feature in the **Help Center.**

To Submit a support ticket simply click the '**Create Support Ticket**' button

<figure><img src="/files/3HhDyT5mEW5W0O3yaOuN" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/kkrG7qAlaqpo7VGqcrPq" alt=""><figcaption></figcaption></figure>

1. Please try to fill out the support form as informative as possible, to help us solve your issue faster.\
   This form can be used for Bug Report / Sales and Marketing / Feature Request / Questions / Comment.&#x20;
2. If your issue is related to a specific project, please provide the project name or project ID. \
   Project ID can be found here...
3. Once the details are filled in click **Send** and our support team will contact you via email as soon as possible.&#x20;

<figure><img src="/files/1E4tjLcHYiK59IfhZeU4" alt=""><figcaption><p>Copy project ID</p></figcaption></figure>

1.


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