# Customer Support tickets

{% hint style="warning" %}
This section applies to **Core and Custom plans** only.

If you're on a **Trial or Lite plan**, you can reach out for support in our [Discord ](https://discord.gg/8Yn5UuPtmJ) community.
{% endhint %}

## Creating a Support Ticket 

If you have Core/Custom plan with Arcware Cloud, then you will have access to the '**Create Support Ticket**' feature in the **Help Center.**

To Submit a support ticket simply click the '**Create Support Ticket**' button

<figure><img src="https://451842398-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxeRHVvCMHTEw8OnxbYIg%2Fuploads%2FF8IHgRBhHgjJytVOjkca%2FHelp%20Center%20_%20Part%2002.jpg?alt=media&#x26;token=987388fa-b979-47b2-835f-3efa314db1b6" alt=""><figcaption></figcaption></figure>

<figure><img src="https://451842398-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxeRHVvCMHTEw8OnxbYIg%2Fuploads%2F07DoZT9R7KlxB6PhTwTO%2FHelp%20Center%20_%20Part%2003.jpg?alt=media&#x26;token=8aa51fd2-4365-44bc-9004-8c82ff84961b" alt=""><figcaption></figcaption></figure>

1. Please try to fill out the support form as informative as possible, to help us solve your issue faster.\
   This form can be used for Bug Report / Sales and Marketing / Feature Request / Questions / Comment.&#x20;
2. If your issue is related to a specific project, please provide the project name or project ID. \
   Project ID can be found here...
3. Once the details are filled in click **Send** and our support team will contact you via email as soon as possible.&#x20;

<figure><img src="https://451842398-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxeRHVvCMHTEw8OnxbYIg%2Fuploads%2FINtClCFuppc68U27eYeK%2F2025-06-04_12h56_35.png?alt=media&#x26;token=5b50ca86-7cc1-4883-855a-ac39eda84c7e" alt=""><figcaption><p>Copy project ID</p></figcaption></figure>

1.