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Two-Factor Authentication (2FA)

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2FA

Security is a top priority for Arcware Cloud. We have introduced Two-Factor Authentication (2FA) to provide an extra layer of protection for your Tenant and its associated projects.

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Enabling 2FA for the Tenant

Tenant Owners and Admins can enforce a higher security standard by requiring all users within the Tenant to use 2FA.

  • Location: Navigate to Tenant > General.

  • Requirement: Under the Basic details section, toggle the "Require 2FA for all users" switch.

  • Effect: Once enabled, any user attempting to access the Tenant will be prompted to set up and verify their identity via a secondary authentication method (such as an authenticator app).

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Managing User 2FA Tokens

In cases where a team member loses access to their authentication device, Admins and Owners have the ability to reset security tokens to restore access.

  • Location: Navigate to Tenant > Members.

  • Action: 1. Locate the specific user in the Users table. 2. Click the member icon button (Actions) on the right side of their profile. 3. Select Reset 2FA Token.

  • Result: The user’s current 2FA association will be cleared, allowing them to set up a new 2FA device upon their next login.

[!WARNING] Resetting a 2FA token should only be done after verifying the user's identity through an alternative channel to ensure the security of your organization.

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